Kelly M. Bliss joined Best Doctors in 2014 with over 20 years of Human Resources experience within a variety of industries. Kelly has held senior leadership positions within several high-growth organizations including a large global technology company and a prominent architectural design firm. At Best Doctors Kelly is responsible for strategy including HR, Organizational Development, IT Infrastructure, Talent Acquisition and Talent Management. She is passionate about building high functioning leadership teams and aligning organizational culture with commercial goals and purpose. She holds a BA in Industrial Psychology from Nichols College and maintains the designation of (SPHR) as a certified Senior Professional of Human Resources by the HR Certification Institution.
Robin Cooper is Vice President of Strategic Relationships at Best Doctors. A passionate and strategic leader, Robin brings over 20 years of experience in the healthcare industry in business development and strategic partnership opportunities. Prior to joining Best Doctors, Robin was the VP of Client Relations at leading a sales and leadership training organization, responsible for delivering highly relevant, insightful and practical e-learning, training and consulting solutions that improve clients’ performance and business results within the telecom, consumer packaged goods, automotive, and financial services industries. Robin was Director, Business Development at a large, national employee assistance program driving strong results on sales and business development opportunities within the direct, insurance and advisor communities.
As a member of the Canadian leadership team, Robin’s strong track record of developing strategic initiatives and objectives and executing on action plans has helped the organization boost sales and growth. Robin brings a unique combination of business acumen to her role complemented with her strong relationship management skills that serves Best Doctors well for long term growth and market leadership. Robin holds a Bachelor of Social Work degree from Ryerson University.
Michael DeSimone, Vice President of Software Solution Marketing and Product Manager. Mike’s career in the business development world spans 20 years over a broad network of businesses. In his current role as Vice President of Software Solution Marketing and Product Manager, he supports a team of individuals that are responsible for the promotion of Best Doctors. Prior to joining Best Doctors, Mike worked for MKESSON, Inc. with positions ranging from Executive Director/VP of Product and Account Management to Vice President of Population and Risk Management. Over his career, Mike has overseen Business Development, Risk Management, Account Management, and Payer Solutions. Mike obtained his Bachelors in Business Administration from Merrimack College, and his M.A. in Economics from The University of New Hampshire.
Karen is accountable for providing both strategic and tactical leadership for a portfolio of product and service lines represented in Canada, United Kingdom, EMEA, and APAC regions, and responsible for analysis in support of product penetration/segmentation/roadmaps, strategy and program development. Karen supports the international business with market research and strategy development for new business opportunities across each of the divisions. Karen previously served as the Vice President of Canadian Operations at Best Doctors.
Prior to her time at Best Doctors, Karen worked at TransUnion where she held several positions, including the Vice President of Call Centre and Marketing Operations where she earned recognition for her operational excellence. After, she served as the Vice President of Canadian Operations and Information Technology. She holds a bachelor’s degree from University of Guelph and received her MBA from the Sandermoen School of Business at University of Fredericton.
Jeff brings a lengthy career in health analytics and informatics to Best Doctors/Rise Health. Previously, Jeff was the Associate Vice President of Performance and Outcomes for Nationwide Better Health where he was responsible for analyzing outcomes across their business portfolio including Medical Management, Health Promotion, Disability Management, Absence Management, and Population Risk Assessment. His work focused on providing information-based business intelligence and applying information and analytics to solve specific problems for clients and business leaders. Prior to his work with Nationwide Better Health, Jeff served for five years as the Vice President of Clinical Informatics at Cigna Health care. His experience also includes work as the CFO for HealthNet of Southern California. Jeff holds a degree in health care administration from Providence College and a masters in health care management from Rensselaer Polytechnic Institute.
As Vice President for US Member Services and Operations for Group Health business, Sue leads the team responsible for connecting members to medical specialists who can best address each member’s personal health challenge. Member satisfaction and clinical quality are key objectives, ensuring every member experiences a positive, memorable interaction with Best Doctors. Sue has over 20 years of experience in Operations including: customer service, eligibility, enrollment, data analytics, vendor management and consumer driven health care. Prior to joining Best Doctors, Sue was the Senior Director for Service Strategy and Engagement at Blue Cross Blue Shield of Massachusetts responsible for building strategies to enhance the overall customer experience. During her tenure she was the Director of Member Service and drove results for outstanding customer service ratings, world class call center achievements, new training and quality programs and implemented a new service model and tools to support member experience. She holds a bachelor’s degree from Emmanuel College.
Lew Levy, MD, FACP is the Chief Medical Officer at Best Doctors. He provides medical leadership to the clinical operations team to deliver the highest quality clinical information on diagnosis and treatment to members and their treating physicians. He has over 25 years of clinical experience as an internist at Harvard Vanguard Medical Associates in Boston. Dr. Levy also has an extensive teaching career as a preceptor in the Internal Medicine Residency Program at Brigham and Women’s Hospital and is an instructor at Harvard Medical School. He continues to practice primary care internal medicine and has participated in pioneer ACO, HMO and FFS arrangements.
Dr. Levy earned his medical degree from the University of Rochester School of Medicine and Dentistry and completed his residency in Internal Medicine at the Graduate Hospital of the University of Pennsylvania.
Peter brings more than 20 years of experience leading a wide range of health care IT service companies and health systems operations. Immediately prior to joining Best Doctors, he served as President of Population Health Management at Allscripts Health Solutions, building a new business unit focused on the transition to value-based care through patient engagement, systems interoperability and analytics. Previous to that, he led dbMotion Inc, a global medical informatics company, from its early days as a start-up with only one client, to an industry leader in the interoperability and Health Information Exchange (HIE) market space; dbMotion was subsequently acquired by Allscripts. Peter spent his early career in hospitals and medical imaging centers followed by roles at Fujifilm Medical Systems, GE Health care and AMICAS Inc. With a deep concentration in health care, he uniquely understands the complex environment and the critical intersection of quality service and efficient operations that lead to sustained success, both in the U.S. and in global markets.
John oversees the worldwide finance operation and has responsibility for the company’s accounting, financial planning and analysis, tax, treasury and investor relations. He first joined Best Doctors in 2009 as the VP / Controller and played an integral role in external reporting and accounting, during that time John created a world-class controllership and reporting organization while also supporting significant investment decisions and acquisition activity.
Prior to joining Best Doctors, John spent the majority of his career at KPMG, working in the Boston offices with a focus on the Healthcare sector. He holds a M.A. in Accounting & Finance from Heriot-Watt University in Edinburgh, Scotland.
Steven is a skilled and proven leader that spans business strategy and business development on both the domestic and international stage. Steven’s strength is building long term sustainable relationships with clients and partners alike. Steven has worked within sales and account management for almost 30 years & he brings local and international experience within the credit risk healthcare space to Best Doctors. Previously, Steven spent 10 years at TransUnion as the Business Development Executive where he was responsible for the radical shift in business strategy from product-based to consultative & solution selling, repositioning the company as a forceful entity. Steven holds a Bachelor of Science in Business from the University of South Africa.