Kelly is Teladoc’s Chief Client Officer and, in partnership with our clients, assures that we deliver convenience, outcomes and value.
As an executive with more than 20 years of experience in healthcare organizations, Kelly has strong expertise in organizational development and human capital management and has aligned and led high-functioning global teams.
At Best Doctors, Kelly served as Chief of Staff and led strategic growth initiatives while managing functions such as HR, IT Infrastructure, Real Estate, and Account Management.
Kelly holds a bachelor’s degree in Industrial Psychology from Nichols College.
Karen is accountable for providing both strategic and tactical leadership for a portfolio of product and service lines represented in Canada, United Kingdom, EMEA, and APAC regions, and responsible for analysis in support of product penetration/segmentation/roadmaps, strategy and program development. Karen supports the international business with market research and strategy development for new business opportunities across each of the divisions. Karen previously served as the Vice President of Canadian Operations at Best Doctors.
Prior to her time at Best Doctors, Karen worked at TransUnion where she held several positions, including the Vice President of Call Centre and Marketing Operations where she earned recognition for her operational excellence. After, she served as the Vice President of Canadian Operations and Information Technology. She holds a bachelor’s degree from University of Guelph and received her MBA from the Sandermoen School of Business at University of Fredericton.
Jeff brings a lengthy career in health analytics and informatics to Best Doctors/Rise Health. Previously, Jeff was the Associate Vice President of Performance and Outcomes for Nationwide Better Health where he was responsible for analyzing outcomes across their business portfolio including Medical Management, Health Promotion, Disability Management, Absence Management, and Population Risk Assessment. His work focused on providing information-based business intelligence and applying information and analytics to solve specific problems for clients and business leaders. Prior to his work with Nationwide Better Health, Jeff served for five years as the Vice President of Clinical Informatics at Cigna Health care. His experience also includes work as the CFO for HealthNet of Southern California. Jeff holds a degree in health care administration from Providence College and a masters in health care management from Rensselaer Polytechnic Institute.
As Vice President for US Member Services and Operations for Group Health business, Sue leads the team responsible for connecting members to medical specialists who can best address each member’s personal health challenge. Member satisfaction and clinical quality are key objectives, ensuring every member experiences a positive, memorable interaction with Best Doctors. Sue has over 20 years of experience in Operations including: customer service, eligibility, enrollment, data analytics, vendor management and consumer driven health care. Prior to joining Best Doctors, Sue was the Senior Director for Service Strategy and Engagement at Blue Cross Blue Shield of Massachusetts responsible for building strategies to enhance the overall customer experience. During her tenure she was the Director of Member Service and drove results for outstanding customer service ratings, world class call center achievements, new training and quality programs and implemented a new service model and tools to support member experience. She holds a bachelor’s degree from Emmanuel College.
Dr. Lewis Levy serves as the chief medical officer at Teladoc. He is responsible for leading the company’s global medical affairs and quality initiatives, as well as overseeing the expansion of Teladoc’s physician network.
Dr. Levy previously served as CMO at Best Doctors, the world’s leading expert medical consultation company, where he significantly contributed to the company’s medical standards and reputation for quality care in highly complex, specialized clinical cases. Dr. Levy has more than 25 years of clinical experience as an internist at Harvard Vanguard Medical Associates in Boston, and has had an extensive teaching career at Harvard Medical School and the Brigham and Women’s Hospital. He is a Phi Beta Kappa graduate of Cornell University and holds a medical degree from the University of Rochester School of Medicine and Dentistry. He completed his residency in Internal Medicine at the Graduate Hospital of the University of Pennsylvania.
Dr. Jamal provides clinical oversight for the company’s care delivery and quality infrastructure across the country.
His career includes a dedication to healthcare innovation through virtual care.
Dr. Jamal has helped develop telemedicine programs at several premier healthcare organizations, including Cleveland Clinic Canada and Advica Health.
In addition to his work with Teladoc Health, Dr. Jamal currently serves as a Board Director for Halton Healthcare and staff Hospitalist at Oakville Trafalgar Memorial Hospital.
His contributions to quality care also extend to an academic appointment as Assistant Clinical Professor at McMaster University Department of Family Medicine, as well as a Peer-Review Auditor at the College of Physician and Surgeons of Ontario.
Dr. Jamal completed his residency and earned his doctor of medicine degree from McMaster University.
He also participated in the Harvard Macy Scholar Program on Leading Innovations in Health Care & Education, from the Harvard Business School and Harvard Medical Joint Program.
Steven is a skilled and proven leader that spans business strategy and business development on both the domestic and international stage. Steven’s strength is building long term sustainable relationships with clients and partners alike. Steven has worked within sales and account management for almost 30 years & he brings local and international experience within the credit risk healthcare space to Best Doctors. Previously, Steven spent 10 years at TransUnion as the Business Development Executive where he was responsible for the radical shift in business strategy from product-based to consultative & solution selling, repositioning the company as a forceful entity. Steven holds a Bachelor of Science in Business from the University of South Africa.