FAQ

FAQ

Below are some of the most frequently asked questions from individuals who have questions about Best Doctors.

Do members pay to use Best Doctors?

No. Best Doctors is either included in an employee’s benefits package at no charge or is part of the member’s health insurance policy. Any additional tests or services that may be required based on the Best Doctors recommendation are covered according to the provisions of the member’s health plan.

What types of diagnoses qualify for Best Doctors?

Best Doctors provides services for a wide range of medical conditions. They can include everything from sports injuries and pregnancy complications to chronic diseases and life-threatening illnesses.

Do I have to travel or collect my own medical records?

No. You contact Best Doctors and we’ll handle everything for you. All your contact with Best Doctors is over the phone or the Internet. You do not need to travel or contact your doctor(s) to obtain records, images or other information related to your case.

Do I have to follow the Best Doctors recommendation?

No. You remain in full control of your health care decision making. The information you receive from Best Doctors is intended to help you make informed decisions regarding your diagnosis and/or treatment plan.

Who are the doctors Best Doctors uses?

Best Doctors physicians include the world’s top medical specialists. They are selected by other doctors through a comprehensive review process. Best Doctors surveys doctors to find out which doctors they trust most. Every doctor in the survey is asked, “If you or a loved one needed a doctor in a certain specialty, who would you choose?” Doctors cannot pay to be included on the Best Doctors list or nominate themselves for consideration.

How will Best Doctors work with my treating doctor?

Best Doctors shares its expert’s findings with you first — and only with you. Then Best Doctors will share the expert’s report with your treating doctor with your authorisation. We will not share the report without your consent. Our goal is to provide useful information so that you and your doctor can make more informed decisions together regarding treatment.

Most doctors find that collaboration with other experts is very helpful, especially in complex situations. Best Doctors enables doctors to collaborate in a new way.

Isn't asking for a second opinion from Best Doctors insulting to my doctor?

Not at all. Treating doctors who have worked with Best Doctors appreciate having access to respected experts in their field of practice. They also gain access to information regarding innovative diagnostic and treatment protocols that might not be available in their local communities.

Do I have to use Best Doctors if my insurance company offers it?

No. Participation is completely voluntary.

How do I know if I'm eligible for Best Doctors?

You’re eligible for Best Doctors if you are covered by an insurance policy that includes Best Doctors services. Please speak with your insurance company representative to find out more.

 

Any unanswered questions? Contact us!