Who’s eligible for the program

• Boeing employees who are eligible to enroll in a Boeing-sponsored health plan—whether enrolled or not.
  Exception: Employees of Boeing subsidiaries that sponsor their own health plans, and international locally hired employees, are not eligible.
• Dependents—spouses or same-sex domestic partners and dependent children—enrolled in a Boeing-sponsored health plan.
• Retirees and their dependents enrolled in a Boeing-sponsored health plan and not covered by Medicare.

How it works

Turn to Best Doctors for an expert second opinion or support when you’re faced with a difficult treatment decision.

• Connect: Call or submit a Request a Consultation form.
• Discuss: A Best Doctors Member Advocate (a registered nurse) calls to discuss your situation in detail.
• Gather: Following your written authorization, Best Doctors gathers medical records about your present condition and diagnosis.
• Review: The Best Doctors Medical Team conducts a comprehensive analysis of your clinical information.
• Report: Your Member Advocate sends you a summary of the team’s findings as well as a comprehensive Expert Report for your treating physician’s reference.
• Discuss: Best Doctors calls to discuss the report and to obtain your authorization for sending it to your treating physician.
• Follow up: At both six weeks and six months after receipt of the report, your Member Advocate will follow up to see if you need additional help.

Frequently asked questions

What kinds of medical diagnoses qualify for the program?
Typical situations include individuals who recently received a diagnosis for a serious medical condition about which they are unsure, or who are faced with a difficult decision regarding treatment. Best Doctors does not deal with behavioral or mental health issues, or provide consulting services for occupational illnesses (i.e., Workers Compensation).

How long does the process take?
It depends on the complexity of the case and how quickly your physician responds to the request for medical records. It could take two to eight weeks.

Do I have to follow the Best Doctors recommendations?
No. The information provided is intended to help you and your physician make informed decisions regarding your treatment.

How does Best Doctors work with my physician?
After discussing their findings with you, Best Doctors will share the report with your treating physician if you authorize it. The goal is to provide useful, actionable information so you and your physician can make more informed decisions together regarding treatment.

Can Best Doctors help if my physician tells me I need to have a significant medical procedure right away?
The Best Doctors analytic process is not an option in such cases. They may, however, be able to provide you with questions to ask before you proceed with treatment. Once your condition is stabilized, Best Doctors can evaluate your case for future treatment options.

Does Best Doctors talk to anyone at my health plan?
At your request, Best Doctors can release your report to the appropriate individuals involved with your care (for example, a health plan case manager).

How is my privacy maintained?
Reporting of information adheres to strict Health Insurance Portability and Accountability Act (HIPAA) privacy laws. Your name and specific medical information will not be shared with anyone — including Boeing — without your written consent. Only de-identified and aggregate information will be used for program evaluation and improvement purposes.

Who are the doctors used by Best Doctors?
They are best-in-class medical specialists selected by their clinical peers. Best Doctors identifies the expert(s) best qualified to work on your case.

Do I pay anything to participate in the program?
No. Boeing funds the program. Charges for additional tests or other services that you receive as a result of a Best Doctors recommendation are paid according to the provisions of your health plan.