QUALITY POLICY

OUR MISSION

We identify and solve the most complex, critical and costly problems in Health Care by combining Data Analytics and Top Clinical Talent with our highly personal methodology across a Global Network.

OUR VISION

We solve the unsolvable in Health Care. Best Doctors EMEAA has the Vision to be the first in market around the world, searching to be the worldwide reference in medical care. We work with the future goal to offer our services to a total of 100 million customers, in more than 100 countries around the world.

In accordance with our Mission and Vision, Best Doctors EMEAA´s Quality Policy is designed to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. Additionally, Best Doctors is totally committed to comply with the applicable legal and regulatory requirements.
The level of quality of our services is achieved through adoption, implementation and development of a Quality Management System based in the international quality standard ISO 9001, always in search of continuous improvement.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work. This policy is well known by all staff, and this is reflected in the commitment of all employees with the Quality System.
The main Objectives of our Quality Management System are:

  • To maintain an effective Quality Assurance System complying with International Standard ISO 9001.
  • To detect and take into account all stakeholders’ needs, requirements and expectations, pay attention to the organisation’s context, and plan the actions needed to appropriately address risks and opportunities, as well as plan changes.
  • To endeavor, at all times, to maintain the highest levels of Customer Satisfaction with the services provided by Best Doctors.
  • To increase the utilization of our services by our Customers, trying to achieve the reduction of service cancelations.
  • To ensure our Quality Policy and achieve all our main objectives in our commitment with ISO 9001, Best Doctors EMEAA underpins its strategy in the following Corporate Values.

OUR VALUES

  • Selfless
  • Passion
  • Integrity
  • Relentless
  • Innovative
  • Team Players