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FAQ for Individuals

Below are some of the most frequently asked questions from individuals who have questions about Best Doctors.
Please feel free to contact us if you need any further information.


What is Best Doctors?

Best Doctors is a health benefit that provides you with access to the best medical minds in the world. It is offered by your employer/association or insurance policy to bring you the best possible medical advice so that you and your family members can make medical decisions with confidence. It is 100% confidential and provided at no cost to covered members.

What services are available?

Best Doctors offers a number of services to ensure that you get the best available medical information and advisement. View our services here.

Do members pay to use Best Doctors?

No. Best Doctors is either included in an employee’s/association’s benefits package or is part of the member’s insurance policy.

What types of diagnoses qualify for Best Doctors?

Best Doctors provides services for a wide range of medical conditions. They can include everything from sports injuries and pregnancy complications to chronic diseases and life-threatening illnesses.

Do I have to travel or collect my own medical records?

No. You contact Best Doctors and we’ll handle everything for you with your permission at no cost. All your contact with Best Doctors is over the phone or the Internet. You do not need to travel or contact your doctor(s) to obtain records, images or other information related to your case.

Does Best Doctors share information about my case?

Best Doctors is 100% confidential. When you initiate services with Best Doctors, we do not tell anyone at your employer/association or your insurance company about your call or its contents. The Best Doctors expert report is shared with your treating physician(s) only with your consent.

Who are the doctors Best Doctors uses?

Best Doctors physicians include the world’s top medical specialists. They are selected by other doctors through a comprehensive review process. Best Doctors surveys physicians nationwide to find out which doctors they trust most. Every physician in the survey is asked, “If you or a loved one needed a doctor in a given specialty, who would you choose?” Doctors cannot pay to be included on the Best Doctors list or nominate themselves for consideration. At present, the Best Doctors database includes over 50,000 physicians worldwide representing more than 450 medical specialties and subspecialties.

Do I have to follow the Best Doctors recommendation?

No. You remain in full control of your health care decision making. The information you receive from Best Doctors is intended to help you make informed decisions regarding your diagnosis and/or treatment plan.

How will Best Doctors maintain my privacy?

Best Doctors complies with all relevant provincial, national and international laws and regulations, including the PIPEDA. Unless required by law, your specific name and medical information will NOT be shared with anyone, including your employer and insurance company, without your written consent. On occasion, we may use de-identified information to help us improve the Best Doctors program.


Any unanswered questions? Contact us!